How Do I Enable or Disable the Mateline Notification?

  1. Enable or disable the notification function in the Mateline settings.

    1. Touch the profile photo in the upper left corner.
    2. Touch SETTINGS, and touch New message.

      If is displayed on the right of New message, the notification function is enabled. If is displayed, the notification function is disabled.

    3. (Optional) Touch Notification sound, select a notification sound, and touch SAVE.

  2. Enable or disable the notification function in the mobile phone settings.

    For example, on a Huawei phone, go to Settings > Apps & notifications > Notifications management > Mateline > Notifications, and enable the Allow notifications. Then enter the notification type, set the style of the notification and banner. If you do not want to receive a notification, you can disable the Allow notifications.

    NOTE:

    Only when both the notification settings in Mateline and mobile phone are enabled at the same time, the Mateline receives the new message notification.

    Enabling the message notification function helps you to receive the latest task notification in time to ensure SLA achievements.